INTAKE & DISPATCH SUPPORT

Direct lines of communication. Whether requesting allocation holds, sizing assessments on structural apparel, formulation guidance, or tracking courier transit, our concierge provides swift resolution.

RESPONSE WINDOW: < 24 HRS

USPS • UPS • DHL INTEGRATED

TRANSMIT A SECURE MESSAGE

Live inputs are reserved for verified clients. Reach our private concierge directly by department — select a routing channel below.

VOLUME I: MELANIN BEAUTY & FORMULATIONS

VOLUME II: ALL-BLACK APPAREL & SIZING GUIDANCE

LOGISTICS: COURIER TRACKING (USPS / UPS / DHL)

TRANSMIT DISPATCH TICKET →

DIRECT DIRECTORY & HEADQUARTERS

ELECTRONIC CHANNELS

General Inquiries: concierge@theretailexchange.org

Press & Curation: curation@theretailexchange.org

Founder Desk: Antoinette Blunt (Head of Global Curation) / Isaiah Gamble (Chief UI/UX Developer)

OPERATIONAL TIMING

Monday – Friday | 9:00 AM – 6:00 PM EST

Fulfillment runs 6 days a week.

COURIER ESCALATIONS

Direct trace with USPS, UPS, & DHL.

WE DON'T JUST SHIP BOXES. WE DELIVER STANDARDS.

Every interaction with The Retail Exchange receives our direct, white-glove focus. If a shipment is delayed by carrier issues or a piece requires structural sizing adjustments, our curation team is dedicated to your complete satisfaction.

Need an immediate answer? Skip the queue.

01 /

LIVE COURIER TRACKING

Check the real-time manifest and transit progress of your parcel via USPS, UPS, or DHL.

TRACK PARCEL →

02 /

SELF-SERVICE RETURNS

Generate a prepaid return shipping slip for unworn garments or sealed apothecary.

START RETURN →

03 /

INSTANT FAQ INDEX

Access instant documentation on apparel sizing, ingredients, and box packaging.

READ FAQS →