⚡ DISPATCH NOTICE: WHITE-GLOVE PACKAGING ON ALL ORDERS • COMPLIMENTARY EXPRESS OVER $250 [USPS / UPS / DHL]
CHAIN OF CUSTODY
LOGISTICS & FULFILLMENT
THE DISPATCH & RETURN MANIFEST
Every garment, formula, and apothecary essence is prepared by hand, sealed inside our custom triple-stack Kraft parcel, and routed through premier global carriers.
USPS • UPS • DHL
14-DAY RETURN GUARANTEE
THE UNBOXING ANATOMY
LAYER 01: TRIPLE-STACK KRAFT
Reinforced, double-walled Kraft corrugated exterior engineered to shield heavy twill and UV glassware.
LAYER 02: TAMPER-PROOF SECURITY
Industrial black-and-orange gummed security tape with official Mascot inspection imprint.
LAYER 03: WHITE-GLOVE SEAL
Individually numbered allocation card signed by the curation team with archival tissue barrier.
COURIER MATRIX & TRANSIT SPEEDS
Courier Partner
Service Level
Estimated Transit
Domestic Rate
Allocation Threshold
USPS Priority
Insured Air/Ground
2–3 Business Days
$10 Flat
Free on orders over $250
UPS Ground
Tracked Ground Dispatch
3–5 Business Days
$12 Flat
Free on orders over $250
UPS Next Day Air
Priority Vault Rush
24 Hours (Next Day)
$35 Flat
Real-time rate at checkout
DHL Express
International Priority
3–5 Business Days
Calculated
End-to-end customs clearance
All shipments receive a live digital manifest and tracking code immediately upon courier scan.
INITIATE A DISPATCH RETURN
Enter 8-Digit Order Number (e.g., #TRE-1042)
Enter Account Email Address
GENERATE PREPAID RETURN MANIFEST →
A flat $8 restock and return shipping fee will be deducted from your final refund method unless returning for store allocation credit.
THE 14-DAY RETURN PROTOCOL
Return Criteria by Department
VOLUME I
MELANIN BEAUTY & APOTHECARY
Unopened, unpumped, and factory-sealed in original monolithic glassware or jar.
Tamper-evident Kraft tape and cap seals must remain fully intact due to hygiene standards.
Initiated within 14 calendar days of confirmed delivery carrier scan.
VOLUME II
ALL-BLACK APPAREL & FOOTWEAR
Garments must be unworn, unwashed, and free of cosmetics, lint, or fragrances.
All black exterior security tags and woven size labels must remain firmly attached.
Footwear must include original undamaged Kraft shoe packaging with pristine outsoles.
WE DON'T JUST SHIP BOXES. WE DELIVER STANDARDS.
Should a package arrive with compromised security tape or material transit damage, notify our concierge within 48 hours for immediate replacement allocation.
concierge@theretailexchange.org